Terms and Conditions of Sale
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER. IT IS ADVISABLE TO PRINT AND RETAIN A COPY OF THESE TERMS AND CONDITIONS ALONG WITH YOUR ORDER FOR FUTURE REFERENCE. Bathbombfizz may change these Terms and Conditions of Sale without prior notice.
Bathbombfizz supplies bath products direct from the manufacturer. This means we do not have stock therefore you get the freshest products delivered directly to you without them aging and losing their fragrance.
1. Terms of the Contract
These Terms & Conditions of Sale apply to all goods supplied by Bathbombfizz; they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is considered an offer by you to purchase the goods in your order. No contract exists between you and us until we have received and accepted your order. Each time you place an order, you will receive an automated email confirming this. The notification of receipt is not a confirmation that the order has been accepted.
The contract is subject to your right of cancellation (see condition 5 below). We reserve the right to terminate the contract of sale if the payment for ordered goods is not received in full.
2. Description and Price of Goods
We have taken every care to describe and show all items as accurately as possible, and with accordance to the manufacturer's specification. Despite this, a slight variation in items may occur. We provide you with product information on the website. If there is anything, which you do not understand, or if you wish to obtain further information, please contact the Customer Service Team via the Contact Us page on the website.
Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been under priced in error, we will contact you and offer the following three options:
1. Placement of a new order at the correct price of the goods;
2. Cancellation of the whole order;
3. Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.
If you do not choose one of the three available options within 14 days, your order will be cancelled, or the under priced item(s) will be removed from your order. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.
If, within 3 working days of accepting your order, we discover that all of the items are unavailable, we will contact you to request if you would like an alternative item or refund, If a refund is chosen it will be processed within 3 working days. If we do not receive a reply within 14 working days the order will be cancelled and refunded in full. The refund will be credited back to your original method of payment.
If, within 3 days of accepting your order, we discover some, but not all of the items, are unavailable*, we will contact you and offer you the option of amending your order to substitute the unavailable item(s) with applicable alternative goods. If you do not choose a substitute alternative within 3 working days, and the unavailable items total 30% or less of the number of items ordered the unavailable item(s) will be removed from your order and we will dispatch the available goods. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.
*Please note, under no circumstances can back orders for items be accepted.
We use new and recycled packaging for sending our orders. We do not provide a gift-wrap service. Depending on the size of the order, the items get delivered in unbranded envelopes or boxes - usually recycled, as we do not want to generate more litter, than necessary.
The price of an item does not include the delivery charge.
Payment can be made by PayPal only and shall be due before despatch of goods. If your payment fails your order will be cancelled within 14 days, unless you contact us to specify otherwise.
No goods will be despatched until payment has been made in full, and the funds have cleared. Please be aware if you are paying by PayPal eCheque these may take up to two weeks to clear.
Delivery will be made to the address specified when you complete your order. Should you wish to change the delivery address after goods have been dispatched from our dispatch centre, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods despatched via courier). The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order and account status.
Orders will be delivered within 3-5 working days after despatch. Please note a working day is any day other than weekends and Bank or other Public Holidays.
If the delivery of the order will be refused, or it fails due to you canceling the contract, Bathbombfizz will refund you within 30 days for any sum that has been paid by you with respect to the goods. By exercising your right to cancel, you are required to return the goods, at your own cost, see 8. Returns Procedure. If you fail to return the goods within 14 days, we reserve the right to charge you for any costs incurred during retrieving the goods from you.
We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, Bathbombfizz will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.
For courier deliveries:
Please ensure you provide a delivery address, where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.
The supplier retains ownership of all items until they have been delivered to the recipient (either directly, or by leaving them in a safe place or with a neighbour). Once your goods have been delivered, the risk of damage or loss of the item passes to the recipient.
5. Your Right of Cancellation
You have the right to cancel your contract with Bathbombfizz at any time up to 7 days after receipt of your goods, in line with your statutory rights. To cancel your contract you must advise us by using the Contact Us page on the website
Should you wish to cancel your contract after the goods have been despatched to you, you will be responsible for returning the goods to our supplier within 14 days, at your own cost, unless the goods are faulty or mis-described. Please follow our Returns Procedure (see condition 8 below).
You will be refunded for the goods within 30 days of notifying Bathbombfizz in writing of the cancellation.
6. Refund Policy
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order (PayPal). Please note: it is your responsibility to advise us of any changes to your PayPal email address. Refunds can take up to 10 working days to process.
If you receive goods that are faulty or incomplete on arrival, you must notify us within 48 hours of receipt of the item either in writing by using the Contact Us page on the website).
For faulty items we request photographic evidence of any visible faults instead of a return.
The goods should be returned to us in line with our Returns Procedure (see condition 8 below).
We will check products returned as faulty. If the fault is verified, we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If, for any reason, we are unable to replace the item (for example, due to discontinuation of a product), you will be offered a choice of a substitute alternative product or a refund for the faulty item.
For items over £15 sale price before VAT, please contact us via our website describing the type and extent of the fault and we will advise you how to proceed.
For heavy, courier delivered items of the value of over £15 sale price before VAT with visible fault (s) that we wish returned to us we can, upon request, despatch a replacement item and arrange a courier collection of the damaged item at the same time (*please note this is only available in the circumstance that the recipient will be available at the address to pass the faulty goods to the courier)
In the event the faulty goods are to be returned to us by the recipient, please see our Returns Procedure (see condition 8 below). If the goods you have returned are found not to be faulty, you will be notified. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.
6.2. Item(s) Damaged on Arrival
In the unlikely event of you receiving a damaged product, you should notify us using the Contact Us page on the website within 48 hours of receipt of the goods. For items to the value of £15 sale price before VAT we request photographic evidence of any visible damage instead of a return.
In the event the damaged goods are to be returned to us by the recipient, please see our Returns Procedure(see condition 8 below). Once we have received the goods at our Despatch Depot, we will examine the goods for the damage. If the damage is verified, we will replace the item within 3 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return.
If the goods you have returned are found not damaged, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.
6.3. Wrong Item(s) Delivered
If, by mistake we supply you with an incorrect item, you must notify us within 7 days using the Contact Us page on the website. The goods should be returned to us in line with our Returns Procedure. Once we have received the incorrect items at our Despatch Depot or received proof of postage, the correct items will be shipped within 3 working days and you will be reimbursed for any reasonable carriage charge incurred by the return.
6.4. Extra Item(s) Delivered
If, by mistake we supply you with extra items, you must notify us immediately, either in writing (by e-mail or by using the Contact Us page on the website) The item(s) should be returned to us in line with our Returns Procedure (see condition 8 below). Once the goods have been returned to the Despatch Depot, you will be reimbursed for any reasonable carriage charge incurred by the return.
If you do not inform us of receipt of extra items and you are found in possession of goods that you have not paid for, you will be charged for the goods in full.
6.5 Non-Delivery of Item(s)
Please allow 5 working days from dispatch for the delivery of ordered items. If the items are still not delivered after this time, please contact us using the Contact Us page on the website.
We will then investigate the non-delivery with the relevant postal service provider and offer you a replacement order to be sent out or a full refund for the undelivered goods.
8. Returns Procedure
Before returning any items, you must inform Bathbombfizz of the reason for the return. Please quote your original order number.
9. Data Protection
11. Placing an Order
By placing an order with Bathbombfizz you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site.
1. Before you can place an order you will need to register and Log in. We will only use your personal details to process your order and ship to your address and will never pass your details to anyone else. From time to time we may advise you of any new products we have in stock - please tell us if you would prefer this not to happen.
2. We do not see your payment details here at bathbombfizz.co.uk. We use paypal to process your payment so you are protected through the Paypal Guarantee. Therefore you know our site is safe to use!
3. Our prices are inclusive of VAT which is currently 20%.
4. Your parcel will be packaged and dispatched within the time frames suggested on our delivery section.